Customer care

Clear answers before and after you pay.

Our support team can help you understand checkout, review a payment request, or troubleshoot a transaction that did not complete.

How we can help

Share the context we need to investigate without sending private wallet information.

Payment questions

Include your order reference, wallet provider, network, and a description of what happened. Never include a recovery phrase or private key.

Before you pay

Make sure the recipient, asset, amount, network, and fees match what you expect before confirming in your wallet.

Wallet Connect will never ask you to share secret credentials or approve an unfamiliar request to “fix” a payment.